The Carers Federation is committed to the safety and wellbeing of its clients, staff and the general public. This applies especially during the current outbreak of the Coronavirus, which some of you may know as COVID-19.

We regret that we have to follow Government advice and are suspending all but essential activity at our Nottingham and Gateshead offices. Our staff are working from home where possible and are all taking the steps necessary to limit the transmission of the virus.

We are staying up to date with the latest regulation and recommendations regarding the ongoing pandemic and as such, will review the situation daily. If you have any general enquiries we ask that you email us rather than call. If you don’t know which department to email, please contact

For the latest information on COVID-19, please visit the NHS website:

Please also take a look at the pages we have developed on this site, just click on the CORONAVIRUS USEFUL INFORMATION tab above (just under the Home tab)

Our service users can find specific contact details for support on the Our Centre page of the website

In the current circumstances and with Carers Federation not staffing our office, service users and their families who wish to contact us urgently can do so by:

Phoning and leaving a message on the office phone 0115 962 9310. We will regularly pick up messages and pass them to appropriate staff.

Emailing – we will check this account daily.

If you or your family receive support from AYC you can contact the following staff on their mobiles:

Rosaleen Lynch, Service Manager – 07739 237 147 – Working hours Mon – Fri 9 am – 5 pm

Rebecca Sayer, YEI Support Worker 07739 237 443 – Working hours Mon – Thur 9.15am – 3pm

Sarah Camplin, AYC Support Worker – 07852 354 037 – Working hours Mon – Thur 9am – 5pm

Kate Hill, AYC Support Worker – 0785 2358 823 – Working hours Wed – Thurs 9 am – 5

Donna Powell, AYC/YEI Support Worker – 07720 084 304 – Working hours Mon – Fri 9am –5pm

General AYC text number – 07814 678 460

General YEI text number – 07852 356 989

You can also email us on:

If you are a volunteer and wish to speak with Naomi her number is 07841 067 098.

For any users of our counselling service who require additional support they can call Rob on 0779 352 5831.

For all the above numbers, if not answered please leave a message and we will get back to you.

Take care and best wishes